Hair Haven is committed to providing premium-quality hair products and excellent customer service. Due to the nature of our products, the following policies are in place to protect both our customers and our business.

Refund & Exchange Policy

• All sales are final after products have been installed, worn, brushed, combed, washed, colored, cut, or altered in any way.

• Hair products must remain unused, unworn, and in original packaging to qualify for an exchange review.

• Customers must contact Hair Haven within 3 business days of delivery if there is an issue with the order.

• Custom wigs, colored wigs, pre-orders, sale items, and personalized products are non-refundable and non-exchangeable.

• Refunds will not be issued for personal dissatisfaction regarding texture preference, color appearance, or length expectations.

• Products returned without prior approval may be refused.

• Approved exchanges must be shipped back within the timeframe provided by Hair Haven.

• Customers are responsible for return shipping costs unless the error was caused by Hair Haven.

• Hair Haven reserves the right to deny exchanges if products fail inspection upon return.

• Chargeback abuse, fraudulent claims, or false disputes may result in refusal of future service and legal action if necessary.

Shipping Policy

• Processing times are approximately 3–7 business days unless otherwise stated.

• Business days do not include weekends, holidays, or severe weather delays.

• Customers will receive a tracking number once their order has been shipped.

• Shipping delivery times depend on the shipping carrier and destination.

• Hair Haven is not responsible for delays caused by carriers, customs processing, weather conditions, or incorrect addresses provided by customers.

• Customers are responsible for ensuring all shipping information is accurate before checkout.

• Orders shipped to an incorrect address due to customer error are not eligible for refunds or replacements.

• Once packages are marked as delivered by the carrier, Hair Haven is not responsible for lost or stolen packages.

• Customers experiencing delivery issues should contact the shipping carrier directly.

• International orders may be subject to customs fees, import taxes, or duties depending on the destination country.

• Hair Haven reserves the right to require signature confirmation for high-value orders.

• Shipping fees are non-refundable once the order has been processed.

Customer Support

For questions regarding orders, shipping, exchanges, or business inquiries, customers may contact Hair Haven customer support during business hours through email or social media.

By purchasing from Hair Haven, customers acknowledge and agree to all refund, exchange, and shipping policies.